Free Shipping is offered on all orders $299.00 and above within the United States.
The actual shipping charge is dependent on the total weight of your purchase and the shipping type you select. We have added an easy-to-use total cost calculator on the checkout screen which will show you the actual charges, with appropriate sales tax if applicable, for your selected items.
We are not shipping to countries that are not listed above at this time. Please feel free to email us with your inquiries at .
Packages will only be shipped to street addresses. We will not ship to P.O. Boxes.
For International (non-US orders): Please note the shipping fee is not inclusive of any additional duties, excise, taxation or brokerage fees that may be applied due to importation rules that vary from country to country.
Shipping to International addresses occurs on a case by case basis. Please email us for your specific request at .
In stock items
Will be shipped within two to four business days of receipt of order unless other arrangements have been made.
Backordered items
We will notify you immediately of any backordered items. As soon as the backordered items are received in our warehouse they will be shipped to you. Please note that we do not charge extra shipping on backordered items.
Return of Damaged Goods
We make every effort to ensure that our products are shipped out in excellent condition but there are occasions where an item is damage and therefore we want to make it easy for you to return a damaged item. If the shipment packaging is delivered with any visible damage, please refuse the delivery. To ensure proper credit of your account follow these instructions:
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All damage claims are to be made within 3 days of receipt of the item.
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Call us +1 (919) 371-4447 or email us with an explanation of the type of damage and to request a Return Authorization Merchandise authorization number (RMA#).
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Please provide the reason for your return on the return form which is found at the back of your invoice included with your delivery package.
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Once an RMA# is issues, we provide a damage call tag, file a claim, and then issue a credit.
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Credits are not issued until the damaged item is returned.
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Pack item securely and include your name and address on the box.
PLEASE NOTE:
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ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER - EVEN DAMAGED ITEMS.
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RETURNS VIA COD ARE NOT ACCEPTED.
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THERE ARE NO RETURNS ON CLEARANCE ITEMS.
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RETURNED MERCHANDISE MUST BE IN ORIGINAL CONDITION WHICH INCLUDES ALL PACKAGED ACCESSORIES.
Refunds / Return of Non-Damaged Goods
Accent On Decor stands behind the products we sell. From time to time there may be an issue with a product so we have designed our return policy to ensure that any problem is efficiently resolved. Please note the steps required to return an item;
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ALL RETURNS MUST HAVE A RETURN MERCHANDISE AUTHORIATION NUMBER (RMA#) issues by Accent On Decor
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Inspect your order carefully upon receipt.
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If you are dissatisfied with your purchase, please notify the Accent On Decor customer service department via phone +1 (919) 371-4447 or email us within 5 (five) business days from receipt of the merchandise.
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Accent On Decor will accept approved returns for a 20% restocking fee and freight both ways. You will be responsible for arranging the return transportation for your return. The returned goods must be in the original packaging material and the Return Authorization number must be on the outside of the package as well as on a note inside the package.
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When you contact the returns department an RMA # will be issued on all approved returns. Please note that all merchandise without a RMA# will not be accepted - which includes returns / and or claims.
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Returned goods should be sent back through a traceable tracking number.
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At the time the RMA # is issued we will also inform you of the address where the merchandise is to be returned.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Accent On Decor reserves the right at any time after receipt of your order to accept or decline your order for any reason. Accent On Decor further reserves the right any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. Your order will be deemed accepted by Accent On Decor upon shipment of products. Title to goods and all risk of loss passes to you upon delivery to the common carrier. All orders placed over $1000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.
No Responsibility To Sell Mispriced Products Or Services
Accent On Decor shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. Accent On Decor shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Accent On Decor shall immediately issue a credit to your credit card account in the amount of the charge.
Modifications to Prices or Billing Terms
Accent On Decor RESERVES THE RIGHT, AT ANY TIME, TO CHANGE ITS PRICES AND BILLING METHODS FOR PRODUCTS OR SERVICES SOLD, EFFECTIVE IMMEDIATELY UPON POSTING ON THE SITE OR BY E-MAIL DELIVERY TO YOU.
Privacy
Accent On Decor is committed to protecting your privacy when you use our on-line, telephone or other services ("Services"). In this policy we explain how and why we collect your information, what we do with it and what controls you have over our use of it. From time to time, we add or change functions, features or products to our Web Sites or add or change Services. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
Like most websites, we use cookies and/or web beacons to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the 'do we use cookies?' section below for information about cookies and how we use them.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
• To personalize your experience
(your information helps us to better respond to your individual needs)
• To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
• To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will be kept on file for more than 60 days in order to keep an accurate record of your purchases with our company. Any card information that is stored is encrypted using strong encryption methods and no card verification number is stored in accordance with PCI-DSS. Card information will be periodically deleted from our secure servers at our discretion, or unless specifically requested to by the card owner.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to understand and save your preferences for future visits.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their 'My Account' and going to the 'Edit Profile' page.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at /Store/Biz/Terms.html.
Your Consent
By using our site, you consent to our privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change.
This policy was last modified on Oct 9, 2009
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
Accent On Decor
368 Raleigh Street
Holly Springs, NC 27540
+1 (919) 371-4447
